Shipping Policy
Effective Date: March 6, 2025
1. Introduction
At Elite Cleaning Depot ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, https://elitecleaningdepot.com.
2. Shipping Destinations
We currently ship within the United States. We are continually working to expand our shipping destinations, so please check back regularly for updates.
3. Shipping Costs
We offer free standard shipping within the USA. All shipping costs are calculated and displayed at checkout—there are no hidden fees.
4. Order Processing Time
Orders are processed within 1-2 business days (Monday to Friday, excluding holidays). Orders placed before 5:00 PM EST will begin processing the same day. Orders placed on weekends or public holidays will be processed on the next business day.
5. Estimated Delivery Time
- Standard Shipping: 5-7 business days
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Expedited Shipping: 1-3 business days
Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.
6. Shipping Methods and Carriers
We partner with reputable carriers to ensure your package arrives safely. All orders include tracking information, which will be provided via email once your order has shipped. Shipments are also insured against loss or damage—if you encounter any issues, please contact us promptly.
7. Order Tracking
Tracking details, including the tracking number, carrier name, and a tracking link, will be provided once your order ships. You can track your package at https://elitecleaningdepot.com/track-order or directly through the carrier’s website. If you need assistance, please contact our Customer Service.
8. Delivery Issues
- Delayed Delivery: If your package is delayed beyond the estimated delivery time, contact us at support@elitecleaningdepot.com or 970-535-8174.
- Lost Packages: Verify the shipping address, check with neighbors or building management, and contact us for further assistance.
8.1 Damaged Packages
If your package arrives damaged:
- Take photos of the damaged packaging and items.
- Contact us within 7 days at support@elitecleaningdepot.com or 970-535-8174.
- We will work with you to arrange a replacement or refund as appropriate.
9. Missing Items
If any items are missing from your order:
- Contact us within 7 days of receiving your package.
- Provide your order number and details of the missing item(s).
We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.
10. Return and Refund Policy
- Returns: Accepted within 14 days of receiving your order.
- Conditions for Returns: Items must be unused, undamaged, and in their original packaging. Certain items (e.g., personalized or perishable goods) may not be eligible for return.
- Return Shipping Costs: Customers are responsible for return shipping unless the item is defective or not as described. If the return is due to our error, we will cover the return shipping costs.
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Refunds: Processed within 14 days after receiving the returned item and issued to the original payment method.
For more details, please refer to our Return and Refund Policy.
11. Incorrect Address
Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment. Additional shipping charges may apply.
12. International Customs and Duties
- Customs Clearance: International shipments may require customs clearance, which can cause delays beyond our original delivery estimates.
- Taxes and Duties: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
- Customs Policies: Vary by country. Please contact your local customs office for more information.
13. Contact Information
For any questions or concerns regarding your shipment, please contact us:
📧 Email: support@elitecleaningdepot.com
📞 Phone: 970-535-8174
Our customer service team is available Monday to Friday, 9 AM to 5 PM EST.
14. Changes to This Shipping Policy
We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.
Thank you for shopping with Elite Cleaning Depot! We appreciate your business and are committed to providing you with exceptional service.